Yes, this inquiring mind would like to know…

Hello everyone!

Welcome to my first official “blog” post.  So glad you’re here!

First, I wanted to start by saying that for those of you that allow me to take care of you now, I am truly grateful.  Thank you SO MUCH for letting me have the chance to be your OB-GYN.  Working with you and getting to know you all  each and every day is a blessing.  For those of you that have found your way here that are not currently patients of mine, it’s my hope that you’ll consider me if you find yourself in need of the services I offer later in life.

With that being said, I’ll get on with my post!

I’ve been kicking around a number of topics to be my first, and I finally decided to choose one that’s very near and dear to my heart:  PATIENT SATISFACTION!

I’d like to think that my staff and I do a pretty good job at taking care of our patients.  I’ve had a number of my happy patients be kind enough to leave some positive comments in the recommendations area of my practice’s Facebook page (https://www.facebook.com/drrachelpetersen) regarding their experiences with me on my facebook page.  They made me feel so loved!

However, it got me to thinking:  I know that as a consumer of goods and services myself, that if I’m not pleased with a product or a service, or don’t feel like I’ve been treated well that I don’t usually choose to use the product or the service again.  And when I do that, I don’t usually let someone with the company know what they’ve done to disappoint me.

While my staff and I believe that we are getting things right a good bit of the time, it does make me wonder if there have been times that a patient feels like we have let them down.  Or, could there be certain things that my staff and I could do better that are reasonable and are within our control that we haven’t thought of that would mean a lot to our patients.

My husband mentioned to me that if  I really wanted to know, perhaps I should just “ask”.

I was like, “Really, dude???  Are you kidding me????  It’s not that simple!”

And he said, “No, I’m not.  And, yes, it is that simple”

(Ladies, he went on to say that if asked, he would say that my waiting room needs an XBOX 360 for the guys to play while they are waiting on their wives and girlfriends in the back.)

Frankly the thought of asking someone and then finding out that I’ve let that person down somehow no matter how big or small initially frightened me.

What if someone complained?  Yikes!

I realized later that if I wanted to make sure that my staff and I were doing the best we could for our patients, the only way I was going to find out for sure was to offer a way for my patients to let me know how my staff and I are doing.  After all, if something may be wrong, and I’m oblivious to it, then I can’t do anything about it.  I decided that it was time for me to be honest with myself by asking you all to be honest wiht me.

While I will always continue to love hearing how we’ve helped many of you out, I do care to know if you have any friendly suggestions or if your experience within my practice has been anything less than stellar.  And this inquring mind would like to know.

It’s my hope that I can encourage many of you to begin to complete a brief satisfaction survery that is now available on my website.

http://www.drpetersenobgynal.com/onlineserve/survey

A copy of each that is completed gets emailed to me.  They are anonymous, but if my patients are open to being contacted for follow up,  they can choose to enter their names and a phone number or an email address in the general comments area.  It’s my promise to all of you to  consider each and every suggestion as well look into any incident that may have rubbed you the wrong way.  Of course, I’ll be very obliged to receive the warm fuzzy things too.

I want to wrap this post up by saying that this patient satisfaction survey is only my first step in making a few improvements.  Be on the look out for more!

In the meantime, hope to hear from you!

-Dr Petersen

 

 

 

 

 

 

 

 

 

 

 

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